About Company: Customer Relationship Management (CRM) is a rapidly emerging billion-dollar business for Microsoft. It is a strategic market for Microsoft and offers tremendous growth opportunities. It delivers best of breed user experiences and leverages Microsoft Office to transform the way customers manage their businesses. We are an agile team, and we deliver in a fast paced Software + Services environment. CRM is one of the first Microsoft products to offer a fully hosted Online service, and delivers true ‘Power of Choice’ by offering both Cloud and on premises solutions via server, rich client, browser client, mobile, and integrated surround services. CRM is one of the fastest growing business applicationsMicrosoft and the fastest growing CRM solution in the industry. Dynamics has a mature leadership team with a strong track record of delivering world class software. We have a great collaborative atmosphere and fantastic team spirit.
Company name: Microsoft Lmt
Job Role: SERVICE ENGINEER
Educational Qualifications: Any Graduate
Salary: As Per Company Norms
Job Description:
Provide hands-on support and enable AZURE platform improvements
* Work closely with AZURE Engineering & PG on sharing ideas on the AZURE platform and implement the new features & releases in the environment
* Identify and implement learnings from service issues to improve service stability and performance across the Azure platform.
* Customer Focused – To be able to promote customer confidence through high quality technical solutions to restore the service and provide timely communication / updates.
* Service restoration should be the primary objective.
* Service Engineering experience in a 24 x 7 x 365 enterprise environment.
* Improve Customer experience by investigations, RCA's, service improvements & proactive remediation.
* Use problem management data to identify what product investments will drive up customer satisfaction or reduce cost.
* Provide escalation support for all complex/major incidents and drive towards resolution and share knowledge with the other groups in the organization.
* Work within the defined SLA’s to restore the service
* Must be able to effectively communicate technical and business problems to the senior management.
* Provide customer escalation analysis and leveraging data to drive further improvements in the platform.
* Focus on Automations and identify requirements on self-healing tools.
* Must have strong analytical and troubleshooting skills, intermediate coding/scripting abilities, great communication skills, and most of all enthusiasm for tackling the complex problems of scale.
* Manging the Vendor Team and helping them on building their Technical Competency.
* Reviewing & building Knowledge Base repository for the Infrastructure Support Team.
* Candidate should be self-motivated & invest time on self-studying and guide the team towards success.
Required Skills:
Fluency in one or more automation languages (PowerShell, VB, VBScript, C#, etc.)
* MCSE Certified (Preferred AZURE Certified)
* Should have core knowledge & troubleshooting skills on the below technologies:
Provide hands-on support and enable AZURE platform improvements
* Work closely with AZURE Engineering & PG on sharing ideas on the AZURE platform and implement the new features & releases in the environment
* Identify and implement learnings from service issues to improve service stability and performance across the Azure platform.
* Customer Focused – To be able to promote customer confidence through high quality technical solutions to restore the service and provide timely communication / updates.
* Service restoration should be the primary objective.
* Service Engineering experience in a 24 x 7 x 365 enterprise environment.
* Improve Customer experience by investigations, RCA's, service improvements & proactive remediation.
* Use problem management data to identify what product investments will drive up customer satisfaction or reduce cost.
* Provide escalation support for all complex/major incidents and drive towards resolution and share knowledge with the other groups in the organization.
* Work within the defined SLA’s to restore the service
* Must be able to effectively communicate technical and business problems to the senior management.
* Provide customer escalation analysis and leveraging data to drive further improvements in the platform.
* Focus on Automations and identify requirements on self-healing tools.
* Must have strong analytical and troubleshooting skills, intermediate coding/scripting abilities, great communication skills, and most of all enthusiasm for tackling the complex problems of scale.
* Manging the Vendor Team and helping them on building their Technical Competency.
* Reviewing & building Knowledge Base repository for the Infrastructure Support Team.
* Candidate should be self-motivated & invest time on self-studying and guide the team towards success.
Required Skills:
Fluency in one or more automation languages (PowerShell, VB, VBScript, C#, etc.)
* MCSE Certified (Preferred AZURE Certified)
* Should have core knowledge & troubleshooting skills on the below technologies:
How to Apply: Interested and eligible candidates apply this position in online as soon as possible (before the link expires)
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