About Company:
Knoah Solutions is an award-winning, Global Outsourcing Services Company that delivers the best multi-channel customer and technical support services in the industry.
Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes and best practices, state of the art technology and a core philosophy of flexibility and openness.
Knoah is your one stop shop for contact center services delivering Voice, Live Chat, E-mail, Data Analytics and 3rd Party QA Services
Company name:Konah Solutions
Knoah Solutions is an award-winning, Global Outsourcing Services Company that delivers the best multi-channel customer and technical support services in the industry.
Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes and best practices, state of the art technology and a core philosophy of flexibility and openness.
Knoah is your one stop shop for contact center services delivering Voice, Live Chat, E-mail, Data Analytics and 3rd Party QA Services
Company name:Konah Solutions
Job Role:Technical Support Associate
Educational Qualifications:Any Graduate
Salary:Upto 3,00,000
Job Description:
* Effectively address customer queries by understanding challenges faced by the customer
* Ensure you meet set process for addressing customer queries
* Understand customer expectation clearly through effective probing
* Document reasons for customer dissatisfaction for all the queries and the challenges faced
* Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
* Set high levels of performance standards for the given process/account
* Ensure you understand expected performance standards and metrics to be achieved for a given process/account
* Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
* Follow the learning management process to remain current and updated on required skills and knowledge required for the position
* Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
* Bring right attitude to the work place that complements and enhances the work culture
Interview Rounds:
* English proficiency test
* Chat simulation assessment
* Written technical test
* Ops round
* Final HR
How to Apply: Interested and eligible candidates can walk-in directly to the below venue.
Venue:
Knoah Solutions Pvt Ltd, 4th Floor, Maximus Towers 2A,
Mindspace IT Park,
Hi-tech City,
Hyderabad,
Telangana 500081.
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